It has been an entire month since I received my order, yet to my dismay, several bags are conspicuously absent from the consignment. Despite repeated inquiries, there has been no sign of the missing items up to this moment. Each time I've sought clarification, I've been met with reassurances that the missing bags would be promptly dispatched. However, this promise remains unfulfilled.
I implore you to exercise caution when dealing with this company. Their apparent disregard for timely and accurate order fulfillment is not only unacceptable but also indicative of a systemic issue within their operational framework. It is imperative that we proceed with extreme vigilance to safeguard against any further lapses in service or potential loss.
Please take heed of this cautionary tale and act accordingly in your dealings with this entity. Your attention to this matter is greatly appreciated.
Response from supplier:
As a professional packaging manufacturer over more 14 years, we make sure the quality as well as our best service. Our aim is to provide customers with perfect products and good happy customized experience. We firmly believe that good packagings could raise the value of for brands. Good after-sales service is more important too.
The order was confirmed before the Chinese New Year. It is well known that was the businest season for all the manufacturers in China, but our production Dep completed it as agreed time.
From the materials, designs and the whole process of the production and before and during the shipment , our QC checked strictly to make sure the clients receive the good and correct products.
However, after the customer received the goods, they informed several hundreds were lost, but didn't would like to provide photos or something else, even refused to inform how many cartons they received. Nevertheless, out of trust and responsibility for our customers, we promised to
25 Apr 2024